Instant Payouts | Hassle-Free Travel Insurance on Tap with PassportCard

How it Works

As long as you’ve packed your PassportCard, you’re ready for when “it” happens. From street food surprises to unexpected monkey bites and the dreaded delayed luggage, we’ve got you covered. Get instant payouts on approved claims, anytime, anywhere*. It’s the way insurance should be – quick, simple and hassle-free.

1. Medical issue overseas

Need a doctor? In pain and not sure what to do? Our 24/7 Global Assistance team can direct you to the nearest pharmacy, hospital or doctor and load the PassportCard with funds to cover your medical costs.

2. Delayed luggage

When your luggage isn’t where you are, it’s hard to begin your holiday. We can add up to $250 to the PassportCard to buy emergency essentials.

3. Stolen cash

No cash, no holiday! We can put up to $500 on the PassportCard to help you until you work out details with your bank.

Call our team any time for a quick solution and if your claim is approved, funds are instantly transferred to the PassportCard. We will then send an activation PIN to your mobile phone.

Why Choose Passportcard

Instant payouts on approved claims – Our-market leading claims process means you can handle the most common problems travel can throw at you without being left out of pocket

Customers love us – PassportCard is rated 4.3 stars from over 90 reviews on Product Review

Local team & global assistance – Support that never sleeps with our Australian based 24 x 7 customer support team

What else does PassportCard provide cover for?

PassportCard travel insurance can also come in handy in a range of other scenarios that could happen while you’re away. Here are some of the other things our travel insurance can provide protection for:

Trip Cancellation

In case you need to cancel your trip unexpectedly

Lost Luggage

Cash to cover costs if your bags are lost

Travel Delays

If you need to pay for accommodation because of a travel delay

Dental Emergencies

If you need immediate treatment while you are travelling

Wide Range of Leisure Activities

More than 60 leisure activities covered as standard including cycling, kayaking, snorkeling and safari

In making this referral, we do not advise on PassportCard’s products and services. You need to decide if the product is right for you. If you decide to buy, we will receive a commission of up to 20%. A commission may also be paid on variations and any repeat purchases.

*All benefits and covers are subject to the terms, conditions, limitations, and exclusions listed in the Combined Financial Services Guide and Product Disclosure Statement and on other policy documentation, including the schedule.

For more information about the policy

Combined PDS/FSG

Target market determination (TMD) – International Travel

Target market determination (TMD) – Domestic Travel

The PassportCard Terms & Conditions

PassportCard Australia Pty Ltd (PassportCard) ABN 76 621 476 220 (AFSL 551 057) is an Underwriting Agency acting under Binder from Guild Insurance Limited (Guild) ABN 55 004 538 863 (AFSL 233 791). Any advice provided by PassportCard in relation to PassportCard products and the PassportCard is general advice only. Please consider the Combined Financial Services Guide & Product Disclosure Statement and the PassportCard Terms and Conditions (available at www.passportcard.com.au) before deciding whether they are suitable for you.

Frequently asked questions

What made you build the SecApp?

For many years now our team has been involved in the security and accident investigations in many countries and unfortunately the common cause of both was a lack of Security Information and a fast security / medical response. The SecApp build was a logical progression to supply both and ensure companies and individual travellers had the most up to date information and an Emergency Response they could depend on.

Everyone has a Travel App these days, why is your SecApp so different?

The ZeroRisk SecApp has gone through many versions and updates and is driven and re-developed by the traveller, and not the management of a company. It’s also extensively used by the traveller which cannot be said about other comparable Apps. Our SecApp has all your travel information in the palm of your hand and is the security management ‘go to’.

How does Travel Docs work and why do I need this if I have the SecApp?

Travel Docs was developed to complement the SecApp and in essence what it does is take raw travel data from a company’s flight booking agent and wash it through our SecApp Database where it not only provides the traveller with up to date security and health information every time they open their Travel Doc it also provides the Travel Management or Risk Team with a quick overview of where anyone is at any one point in time, and this proved invaluable during COVID.

How do you keep up to date with Security & Medical Incidents?

We have a 24/7 Security & Health ALERT NEWS feed that appears as a PIN on the Dashboard Map, we also geofence incidents such as riots or disease outbreaks as they erupt in numerous locations. In addition to our 24/7 Alerts we also have a PUSH Notification service which our INTEL team use to send information to the users on any developing incidents.

Do you offer TELEMED as part of the SecApp Service?

Yes, we do and companies can buy into an annual retainer fee to secure our Medical triage & TELEMED service which can be booked direct from the HEALTH Page on the SecApp. However, whenever we are travelling with our clients our team are trained to deal with medical incidents and will either escort the client to a hospital or medical centre or will arrange for a Dr to visit the hotel. But in the event we are not travelling with you our TELEMED service is extremely beneficial and worth having for ‘peace of mind’.

WHEN "IT" HAPPens, Payout happens.

TRAVEL INSURANCE ON TAP.

Instant payouts on approved claims, support that never sleeps and access to expert guidance right when you’re faced with “it”.

Zero Risk Keeping Others Safe in a Dangerous World

by Tony Loughran